Terms & Conditions

Best Hotels is committed to customer service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website http://besthotels.com.au and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We do not use cookies for collecting customer’s personal data. Cookies may be used to collect general data that us anonymous and in no way identifies viewers. Data such as website statistics and trends us used for statistical and monitoring purposes to improve your online shopping experience and the website.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by such third party.
However, we do not sell, trade or hire your personal information to any third parties.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Best Hotels provides you with the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please visit the MY ACCOUNT section of our website and provide your username and password. Otherwise you can let us know by sending us an email to admin@besthotels.com.au

In order to protect your Personal Information we may require identification from you before releasing such information.

This Policy may change from time to time and was last updated on May 24, 2012. The Best Hotels Privacy Policy is available at our office or on our website to anyone who requests it.

You can lodge a complaint with us about any breach of our Privacy Policy and our privacy obligations to you by contacting us.

If you have any queries about our Privacy Policy please contact our office at:
Best Hotels
Suite 453, Regis Towers,
311 Castlereagh Street,
Sydney NSW 2000

Phone: (02) 9211 6088
Fax: (02) 9211 4988

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